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Letter: Says Cuyahoga Falls should return to old utility billing system until problems are resolved

Published: September 18, 2016 12:00 AM

After listening to

the many complaints at the City Council Public Affairs Committee meeting on Sept. 6, and some of the half-explanations on why the utility bills have been so messed up, it is obvious to me -- who has been through several billing system changes and telecommunications system upgrades in my career -- that there has been no one in charge of the utility billing system.

There was a lot of "not my problem" expressed at the meeting by all of the department heads. Obviously, tests were not successfully completed in transferring the electric meter readings accurately and in a timely fashion to the new system. I am disappointed that someone with zero experience in billing systems has been put in charge of such an important municipal function. It would behoove the service director to immediately find a trained, responsible individual to lead that department. In the interim, it should not be impossible to go back to the old system utilizing the backups until such a time as all the software problems are resolved. I heard one citizen complain Sept. 6 that she has received three bills in a two-week period for amounts exceeding her total annual bill for the previous six-month period! Someone needs to pay the ultimate price for this total incompetence.

Donald Nelsch,

Cuyahoga Falls

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FallsResident Sep 19, 2016 11:28 AM

Google "Donald Nelsch" and you will see exactly why he is so bitter about this billing issueand why he was removed from the Cuyahoga Falls Planning Commision.


FallsResident Sep 19, 2016 11:21 AM

Often times transitioning to new systems is a rough process. Not a big deal, no one will be billed for more electricity than they actually used. The city has been very cooperative during this whole process.

Your suggestions of going back to the old system and demanding that someone "pay the ultimate price" are silly, intolerant, and speak to your character.