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Letter: Says Cuyahoga Falls service director owes public an explanation on utility billing issues

Published: September 4, 2016 12:00 AM

Just a few

questions relating to the 2008 implementation of the new meter reading system and the 2016 implementation of the new utility billing system that need to be addressed by Cuyahoga Falls Service Director Eric Czetli.

In the Nov. 15, 2015, Falls News-Press, it was stated that in 2008 the city entered into a $17 million contract with Johnson Controls Inc. for new water and electric meters that allowed for automated reading.

In the Feb. 21, 2016, Falls News-Press, Service Director Czetli wrote in a letter to the editor that the purpose of the automated reading system was to transmit the readings automatically to the utility billing department, saving both time and money by eliminating manual readings.

Question 1: How much money has the $17 million meter system saved the city since 2008?

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Mr. Czetli also stated in the Aug. 21, 2016, Falls News-Press that the new utility billing system was "thoroughly tested" before it went live. Fundamentally, if you are replacing an old billing system with a new one of this magnitude, you would at least run both systems concurrently, which is called "parallel testing," and bill customers on the old system until the new system mirrors the billing results of the old system. As simple as that! If, indeed, it was professionally and "thoroughly tested," the city would not be in this current situation.

Question 2: How many times did the city run both the old and new billing systems concurrently for all the billing cycles and what were the documented results?

I believe that Mr. Czetli owes the public a detailed explanation of both questions through the Falls News-Press.

Vic J. Nogalo, Cuyahoga Falls

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